Dandeli.com manages stays, packages and guest experiences across properties in Dandeli. A trip may include accommodation, meals, transport and outdoor activities, each with its own operating requirements. This policy explains our standard cancellation and date-change terms and how our team will manage your request.

1. Standard cancellation policy

Unless your booking confirmation states a different property-specific, package-specific or non-refundable policy, the following cancellation slabs apply:

Cancellation timing is calculated backwards from the check-in date and time shown in your booking confirmation. The time at which Dandeli.com receives your written request will be used to determine the applicable slab above.

2. Moving your travel dates

If you want to postpone or bring forward your trip instead of cancelling, we will review whether your room, package and scheduled activities can be moved to the requested dates.

A requested date change is not confirmed until Dandeli.com accepts it in writing. If your preferred date is unavailable, we will share the closest suitable alternatives where possible.

3. Bookings with different terms

Certain properties, packages or activities may follow different terms because rooms, staffing, permits and other arrangements are committed in advance. This may apply to:

• Peak-season, festival, long-weekend and holiday bookings;
• Promotional, discounted or expressly non-refundable rates;
• Group, student, corporate or exclusive-use bookings;
• Specific properties, room categories, transport arrangements or adventure activities; and
• Bookings that require advance permits, tickets or other non-recoverable commitments.

Where different terms apply, we will state them in the quotation, payment request or booking confirmation. Those confirmed terms will take precedence over the standard schedule on this page.

4. Rafting, safari and outdoor activities

Rafting, kayaking, safari, trekking and other outdoor experiences depend on safety assessments, weather, river and water conditions, forest permissions, government directions and operational availability.

• If you cancel an activity yourself, the cancellation terms in your booking confirmation will apply.
• If an included activity cannot be conducted for safety or operational reasons, our team will arrange the best available option, such as a suitable alternative, a date change, or an eligible refund or credit for the affected component, in accordance with the applicable activity terms. A refund or credit is issued only when the activity cannot be provided for safety or operational reasons, and the applicable activity terms permit it.
• Cancellation of one activity does not automatically cancel the accommodation, meals or other services in a package.
• Wildlife sightings and specific river conditions cannot be guaranteed and are not, by themselves, grounds for a refund unless the applicable activity terms say otherwise.

5. No-shows, late arrivals, early departures and unused services

No refund or credit is normally available for a no-show, an early departure, a shortened stay, a late arrival, or any included meal, transfer, room night or activity that a guest chooses not to use. If you expect to arrive late, contact us as early as possible so our team can protect your room and scheduled services.

6. If we must cancel or change a confirmed service

If we are unable to confirm a stay or activity, our team will contact you promptly and work to provide the best available resolution. Depending on the circumstances and the terms confirmed for your booking, this may include:

• A comparable alternative, subject to your approval;
• A change to another available date; or
• A refund or credit for the service that could not be provided.

Any additional travel, accommodation or personal expenses outside the confirmed booking remain the guest's responsibility unless Dandeli.com agrees otherwise in writing.

7. Weather, emergencies and events beyond anyone's control

Floods, extreme weather, road closures, strikes, government restrictions, public health emergencies, natural disasters, and similar events can disrupt travel at short notice. We will review the affected arrangements and manage the most practical available resolution, such as postponement, credit or refund, where the disruption affects the services already committed or where mandatory rights under applicable law require it. The outcome will depend on the services already committed and any mandatory rights under applicable law.

If the booked property and scheduled services remain open and available, a guest's decision not to travel will normally be treated as a guest cancellation under the applicable booking terms.

8. How refunds are handled

• Approved refunds are calculated based on the eligible amount paid for the affected stay, package, or activity and apply only to the service or component that qualifies for a refund under this policy or the applicable booking terms.
• The refund will normally be initiated to the original payment method within 7–10 business days after approval.
• Banks, card networks, and payment providers may take additional time to credit the amount after the transaction is initiated.
• A refund is complete only when the approved amount has been returned; our team will share available transaction details if you need help tracing it.

9. How to cancel or request a date change

All cancellation and date-change requests must be made in writing. Email book@dandeli.com and include:

• Your booking ID or confirmation number;
• The lead guest's name and registered mobile number;
• The property, package or activity booked and the scheduled check-in or activity date; and
• Whether you want to cancel, postpone or prepone the booking.

For assistance, call +91-94839-40400. A phone conversation alone does not complete a cancellation or modification; please send the written request by email so the timing and instructions can be recorded accurately.

10. Scope and policy priority

• This policy applies to reservations confirmed and managed by Dandeli.com. If your reservation was confirmed by another provider, that provider's terms will apply.
• The cancellation terms in your quotation or booking confirmation are the final terms for that booking if they differ from this webpage.
• The version of this policy applicable on the date of booking will normally govern the reservation. Later updates will not reduce rights already confirmed to you, except where required by law.
• Nothing in this policy limits any non-excludable right or remedy available under applicable law.

Last updated: 27 August 2026